Terms and Conditions

1. Company Information

2. Services

Sparkling Ventures LLC provides professional cleaning services, including but not limited to:

• Residential Cleaning
• Deep Cleaning
• Move-In Cleaning
• Move-Out Cleaning
• Commercial Cleaning
• Airbnb and Vacation Rental Cleaning
• Recurring Cleaning Services
• One-Time Cleaning Services

Services are subject to availability and may be modified, expanded, or discontinued at our discretion.

3. Estimates and Quotes

All estimates, proposals, and quotations are provided based on information available at the time of issuance.

Actual pricing may change if:

• Property conditions differ from those disclosed
• Additional cleaning requirements are discovered
• Property size differs from information provided
• Additional services are requested

Quotes do not guarantee scheduling availability and may expire at any time unless otherwise stated.

4. Booking and Scheduling

Appointments are scheduled based on availability.

While we strive to arrive within scheduled windows, arrival times may vary due to:

• Traffic
• Weather
• Prior service appointments
• Emergencies
• Circumstances beyond our control

Appointment times are estimates and are not guaranteed.

5. Deposits

Certain services may require a deposit.

When required, a deposit equal to twenty-five percent (25%) of the quoted service amount may be collected prior to scheduling.

Deposits may be applied toward the final invoice.

6. Payment Terms

Payment for services is due within seven (7) calendar days following completion of services unless otherwise agreed in writing.

Accepted payment methods may include:

• Credit Cards
• Debit Cards
• ACH Transfers
• Electronic Payments
• Cash
• Checks
• Other approved payment methods

Failure to make payment may result in collection efforts, suspension of future services, or legal action where permitted by law.

7. Cancellation and Rescheduling Policy

Customers must provide at least forty-eight (48) hours' notice to cancel or reschedule an appointment.

Requests received with less notice may be accommodated at our discretion.

We reserve the right to reschedule services due to:

• Inclement weather
• Safety concerns
• Employee availability
• Equipment issues
• Circumstances beyond our control

8. Property Access

Customers are responsible for providing safe and timely access to the property.

If our team arrives and is unable to access the property, the appointment may be rescheduled.

Repeated inability to provide access may result in cancellation of future appointments.

9. Customer Responsibilities

Customers agree to:

• Provide accurate information
• Maintain safe working conditions
• Secure pets when necessary
• Disclose hazards or unsafe conditions
• Remove valuable, fragile, or irreplaceable items when appropriate
• Notify us of any special instructions before service begins

We reserve the right to refuse service if conditions present safety risks to personnel or property.

10. Satisfaction Concerns

Customer satisfaction is important to us.

If you are dissatisfied with any aspect of service, you must notify us within twenty-four (24) hours of service completion.

Failure to report concerns within this period may be deemed acceptance of the completed work.

Corrective actions, if any, will be determined at the Company's discretion based on the circumstances involved.

Sparkling Ventures LLC does not currently offer a formal satisfaction guarantee.

11. Damage Claims

Customers must report alleged property damage within twenty-four (24) hours of service completion.

Claims will be reviewed on a case-by-case basis.

The Company reserves the right to inspect alleged damage and determine an appropriate resolution.

Failure to report alleged damage within the required timeframe may limit our ability to investigate and address claims.

12. Limitation of Liability

To the fullest extent permitted by law, Sparkling Ventures LLC shall not be liable for:

• Indirect damages
• Incidental damages
• Consequential damages
• Special damages
• Loss of business
• Loss of income
• Loss of profits
• Loss of use
• Emotional distress claims

Our maximum liability for any claim arising from services provided shall not exceed the amount paid by the customer for the specific service giving rise to the claim.

13. Photographs and Marketing

Our team may take photographs of work areas, completed services, or project results for documentation, quality assurance, training, and business purposes.

By using our services, you grant Sparkling Ventures LLC permission to use photographs that do not reveal personally identifiable information for:

• Marketing
• Advertising
• Website content
• Social media
• Promotional materials

Customers may request exclusion from marketing use by providing written notice before services are performed.

14. Communications Consent

By submitting information through our website, requesting services, contacting us, or otherwise interacting with our business, you consent to receive communications from Sparkling Ventures LLC.

Communications may occur through:

• Phone calls
• Text messages
• Email
• Voicemail
• Automated systems
• Artificial intelligence tools
• Customer service platforms

Consent is not a condition of purchase.

15. SMS Terms

By providing your mobile phone number and opting in, you consent to receive SMS messages from Sparkling Ventures LLC.

Messages may include:

• Appointment reminders
• Scheduling notifications
• Service updates
• Customer support messages
• Review requests
• Follow-up communications
• Promotional and marketing messages

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying: STOP

After opting out, you will no longer receive SMS communications except as required to process your request.

16. Email Communications

Customers may receive:

• Appointment confirmations
• Service notifications
• Invoices
• Receipts
• Customer support communications
• Marketing emails
• Promotional offers

Marketing emails may be discontinued by using the unsubscribe link included within those communications.

17. Artificial Intelligence and Automated Systems

Sparkling Ventures LLC may use artificial intelligence technologies, automated communication systems, virtual assistants, AI voice agents, automated scheduling systems, and customer service technologies.

These systems may assist with:

• Appointment scheduling
• Lead qualification
• Customer support
• Service reminders
• Call handling
• Follow-up communications
• Administrative operations

By communicating with us, you acknowledge that interactions may occur with automated or AI-assisted systems.

18. Call Recording

Phone calls may be monitored or recorded for:

• Quality assurance
• Training
• Customer service
• Dispute resolution
• Compliance purposes

By communicating with us by telephone, you consent to such recording where permitted by applicable law.

19. Website Use

Users agree not to:

• Use the website unlawfully
• Attempt unauthorized access
• Interfere with website functionality
• Upload malicious code
• Engage in fraudulent activity

We reserve the right to restrict access to any user who violates these Terms.

20. Intellectual Property

All website content, logos, branding, graphics, text, service descriptions, and materials are owned by or licensed to Sparkling Ventures LLC.

No content may be copied, reproduced, distributed, or used without prior written permission.

21. Force Majeure

Sparkling Ventures LLC shall not be liable for delays or failures caused by events beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Utility outages
• Labor shortages
• Government actions
• Public emergencies
• Transportation disruptions

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Colorado, without regard to conflict of law principles.

23. Dispute Resolution

Before filing any lawsuit, the parties agree to attempt to resolve disputes through good-faith mediation.

If mediation does not resolve the dispute, any legal proceeding shall be brought exclusively in courts located in Denver County, Colorado.

Each party shall bear its own legal fees unless otherwise awarded by a court of competent jurisdiction.

24. Severability

If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in full force and effect.

25. Entire Agreement

These Terms, together with our Privacy Policy and any written service agreements, constitute the entire agreement between the parties concerning the subject matter addressed herein.

26. Modifications

We reserve the right to update or modify these Terms at any time.

Updated versions will be posted on our website and become effective immediately upon posting.

Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

27. Contact Information

If you have questions about these Terms, contact us: