Privacy Policy

1. Company Information

By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect information that identifies, relates to, describes, or could reasonably be linked to you.

Personal Information

This may include:

• Full name
• Email address
• Phone number
• Mailing address
• Property address
• Billing information
• Payment information
• Photos or information relating to your property
• Service preferences
• Communication history
• Customer support requests

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Referring websites
• Pages visited
• Time spent on pages
• Website interactions
• Cookie identifiers

3. How We Collect Information

We collect information through:

• Website contact forms
• Quote request forms
• Booking forms
• Facebook Lead Forms
• Google Lead Forms
• Phone calls
• SMS/text messages
• Email communications
• In-person interactions
• Customer service inquiries
• Advertising platforms
• Website analytics tools
• Cookies and tracking technologies

4. How We Use Your Information

We may use your information to:

• Provide cleaning services
• Schedule appointments
• Generate estimates and invoices
• Process transactions
• Communicate with customers
• Respond to inquiries
• Send appointment reminders
• Send service updates
• Send customer support messages
• Send review requests
• Deliver marketing communications
• Improve our services
• Improve website performance
• Detect fraud or abuse
• Comply with legal obligations
• Train and improve business operations

5. SMS Communications

By providing your phone number and consenting to receive messages, you agree to receive SMS communications from Sparkling Ventures LLC.

These communications may include:

• Appointment reminders
• Estimate notifications
• Service updates
• Customer support communications
• Review requests
• Follow-up messages
• Promotional and marketing offers

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying: STOP

Upon opting out, you will receive a confirmation message and will no longer receive SMS communications unless you opt in again.

Consent to receive SMS messages is not a condition of purchasing services. We maintain records of consent where required by applicable law and industry regulations.

6. Email Communications

By providing your email address, you consent to receive communications from us, including:

• Appointment confirmations
• Service notifications
• Invoices and receipts
• Customer service communications
• Marketing and promotional emails

You may unsubscribe from marketing emails at any time using the unsubscribe link contained in our emails.

Operational and transactional communications may continue when necessary to provide services.

7. Phone Calls and Call Recording

We may receive inbound calls and place outbound calls to customers and prospective customers.

Calls may be monitored or recorded for:

• Quality assurance
• Training purposes
• Customer support
• Service verification
• Dispute resolution
• Compliance purposes

By communicating with us by phone, you acknowledge and consent to call recording where permitted by law.

8. Artificial Intelligence and Automated Communications

We may utilize artificial intelligence technologies, automated systems, virtual assistants, chatbots, AI voice agents, and automated communication platforms to assist in delivering services and customer support.

These technologies may be used for:

• Appointment scheduling
• Lead qualification
• Customer service
• Follow-up communications
• Call handling
• Service reminders
• Business operations

Information shared through these systems may be processed by authorized third-party providers acting on our behalf.

9. Cookies and Tracking Technologies

Our website may use:

• Cookies
• Pixels
• Tags
• Web beacons
• Analytics technologies

These technologies help us:

• Understand website usage
• Improve user experience
• Measure advertising performance
• Conduct remarketing campaigns
• Track conversions
• Improve website functionality

You may control cookies through your browser settings.

Disabling cookies may impact website functionality.

10. Advertising and Remarketing

We may use advertising and analytics platforms, including but not limited to:

• Google Ads
• Google Analytics
• Google Tag Manager
• Meta (Facebook and Instagram) Advertising
• Other advertising networks and platforms

This information may be used to:

• Measure campaign effectiveness
• Deliver personalized advertising
• Create remarketing audiences
• Improve advertising performance

Third-party advertising providers maintain their own privacy policies governing their use of information.

11. Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties when necessary to operate our business, including:

• Customer relationship management providers
• Payment processors
• Email marketing platforms
• SMS providers
• Scheduling software providers
• Analytics providers
• Advertising platforms
• Legal and regulatory authorities when required

Third parties are only provided information reasonably necessary to perform their services.

12. Third-Party Service Providers

We may use service providers including:

• GoHighLevel
• Klaviyo
• Google Workspace
• Payment processing providers
• Advertising and analytics providers

These providers may process personal information in accordance with their own privacy policies and contractual obligations.

13. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

14. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide services
• Maintain business records
• Resolve disputes
• Enforce agreements
• Comply with legal obligations

Retention periods may vary depending on the nature of the information and applicable legal requirements.

15. Children's Privacy

Our services are not directed to individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected, we will take reasonable steps to delete it.

16. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request information regarding data practices
• Withdraw consent where applicable

To exercise these rights, contact us using the information provided below.

17. Do Not Track Signals

Some browsers offer a "Do Not Track" feature.

Because there is currently no universally accepted standard for responding to such signals, our website may not respond to Do Not Track requests.

18. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Changes become effective immediately upon posting the revised Privacy Policy on our website.

Your continued use of our services after any modifications constitutes acceptance of the updated Privacy Policy.

19. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us: